The Machine ID swap seems to be tied to rebooting the computer and it is generally switching back and forth between a 32-bit and a 64-bit identity. If you want to change machines, you can use the deactivation process to decouple your serial number from your Machine ID for use on a different computer.Ģa) Yes, precisely. The activation process lets you lock your serial number to two different Machine ID's at a time. As with all versions of Adobe applications, you can install the software for use on two machines. I believe we still don't know why this only happened to a small number of systems, but it is most likely tied to system processor (we have seen such issues in the past) and probably something to do with the BIOS as well.Ģ) Not at all. It was the faulty upgrade of the Windows OS to 64-bit that resulted in this behavior. There are other, fresher threads in the search results which confirm that others are also still dealing with the issue.ġ) Every version of all Adobe software has worked like this. I'm still occasionally Googling this, 2 years later, to see whether any relief may have been provided in the intervening months. In fact I may have first read it back in 2013 while investigating this problem. (7) I too noticed that this thread is a year and a half old. This advice is often given in forum references to this problem and I've probably read and followed most of the advice that's out there. (6) Re the CC desktop app - do you mean the app that's listed in my "Adobe Master Collection CS6" Start Menu folder as "Adobe Application Manager" and which has the name "Creative Cloud" in its title bar when open? I am very current with my Win7 patches and I regularly run the updates for Creative Suite 6 including the Adobe Application Manager. (5) If it's Adobe's stance that this is an OS issue, I recommend including your explanation on the referenced instructions page, to help mitigate the degree to which that page makes Adobe look like a total tool of a company. (4) Is this authentication system carried forward to CC? If not, I may consider upgrading. (3) Perhaps you would consider un-tethering my serial number from the old Machine ID and let me start fresh? This would be so very greatly appreciated. Or are you thinking that I'm getting a new Machine ID whenever I reboot due to something that Microsoft is responsible for? Is there a way for me to check my Machine ID from time to time, to see whether it's constantly changing? (2) Does your explanation imply that I can never upgrade to a new computer and reinstall CS6 on the new one? There must be a number of people who'd expect to be able to do this but the Machine ID would never match, would it? Perhaps it's in the TOS that one can't upgrade machines. I have purchased and activated software from many, many vendors and nobody else's has caused me to land in this tiresome endless loop. the decision has caused me to log in and enter my serial number probably 500 times - every time I reboot. Because this approach doesn't work (in my case). But it was Adobe's decision to tie my CS6 software to my computer's Machine ID. (1) I empathize with the difficulties inherent in getting one's own software to play will with another company's. Brett, thank you for your reply and insights.
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